Privacy policy

1. Introduction

FNVi Ltd (“FNVi”, “we”, “us” or “our”) is a company registered in England & Wales, with its registered office at Plenary House, Queens Square, Middlesbrough, TS2 1PA.

This privacy policy explains how we collect, use, share and protect personal data when you visit fnvi.co.uk (the “website”) or contact us. For the purposes of UK data protection law, FNVi is the data controller for personal data processed through this website.

2. Information we collect

We collect the following categories of information:

• Information you provide: when you complete a contact or demo-request form, we collect your name, work email address, company, telephone number (if provided) and the content of your message.
• Usage information: aggregated, privacy-friendly analytics such as page views, approximate device and browser type, and referring website — collected only after you give consent via our cookie banner.

3. Cookies and analytics

We use Vercel Web Analytics and Vercel Speed Insights, privacy-focused services that measure page views and page performance without tracking cookies and without collecting personally identifiable information.

Analytics are only enabled after you select “Accept” on our consent banner. Your choice is stored locally in your browser so the banner is not shown again. You can withdraw consent at any time by clearing your browser’s site data, after which the banner will reappear.

4. How we use your information

• To respond to your enquiries and demo requests and to provide the information or services you request.
• To operate, maintain, secure and improve our website and services.
• To understand how our website is used so we can make it better.
• To comply with our legal and regulatory obligations.

5. Legal bases for processing

Under the UK GDPR, we rely on the following legal bases: your consent (for analytics); our legitimate interests (to respond to enquiries, and to secure and improve our website), provided these are not overridden by your rights; and compliance with a legal obligation.

6. Sharing your information

We do not sell your personal data. We share data only with service providers who help us operate our website and business — including our hosting and analytics provider (Vercel) and our email service providers — under appropriate contractual protections. We may also disclose information where required to do so by law or to protect our legal rights.

7. International transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area. Where they do, we take steps to ensure an appropriate level of protection, such as reliance on adequacy regulations or standard contractual clauses.

8. Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy — for example, to respond to your enquiry and for legitimate business and legal record-keeping — after which it is securely deleted or anonymised.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data.
• Restrict or object to our processing of your data.
• Data portability.
• Withdraw consent at any time where processing is based on consent.

10. Data security

We implement appropriate technical and organisational measures to protect personal data, with security practices aligned to ISO 27001. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to third-party websites, including our product applications. We are not responsible for the privacy practices or content of those websites, which are governed by their own policies.

12. Children

Our website is intended for business users and is not directed at children. We do not knowingly collect personal data from anyone under the age of 16.

13. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

14. Contact and complaints

If you have any questions about this policy or wish to exercise your rights, contact us at support@fnvi.co.uk or +44 (0)1642 246222, or write to FNVi Ltd, Plenary House, Queens Square, Middlesbrough, TS2 1PA.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.